/* HOUSE OF JAZZ · Support Desk */
:root{
  --ink:#0f0806; --ink2:#1a100c; --ink3:#251711; --line:rgba(244,237,224,.12); --line2:rgba(244,237,224,.22);
  --cream:#f4ede0; --muted:#b9a58f; --dim:#8a7767;
  --red:#c8193c; --orange:#e0791c; --gold:#c9a227; --green:#4f9c78; --blue:#5b8fd1;
  --sev-critical:#e0243f; --sev-high:#e0791c; --sev-medium:#d4ae2e; --sev-low:#4f9c78;
  --r:6px;
}
*{box-sizing:border-box;margin:0;padding:0}
html{-webkit-text-size-adjust:100%}
body{background:var(--ink);color:var(--cream);font:400 15px/1.6 'Jost',system-ui,sans-serif;min-height:100vh;
  background-image:radial-gradient(900px 420px at 50% -8%,rgba(200,25,60,.16),transparent 65%),radial-gradient(700px 380px at 100% 40%,rgba(224,121,28,.06),transparent 70%);
  background-attachment:fixed}
a{color:var(--orange);text-decoration:none} a:hover{color:#f39a46}
code{font-family:ui-monospace,Menlo,Consolas,monospace;font-size:.9em;background:var(--ink3);padding:1px 6px;border-radius:3px}
.muted{color:var(--muted)} small,.sm{font-size:12.5px}
:focus-visible{outline:2px solid var(--orange);outline-offset:2px}

/* ---------- top bar ---------- */
.bar{display:flex;align-items:center;gap:14px;padding:14px clamp(16px,4vw,40px);border-bottom:1px solid var(--line);background:rgba(15,8,6,.82);backdrop-filter:blur(8px);position:sticky;top:0;z-index:20}
.bar img{width:44px;height:44px;display:block}
.brand{font-family:'Italiana',serif;letter-spacing:.22em;font-size:19px;color:var(--cream);line-height:1.1}
.brand b{font-weight:400;color:var(--orange)}
.brand small{display:block;font:400 10.5px/1.4 'Jost',sans-serif;letter-spacing:.34em;color:var(--muted);margin-top:3px}
.bar .sp{flex:1}
.bar nav{display:flex;gap:4px;flex-wrap:wrap}
.bar nav a{color:var(--muted);padding:7px 13px;border-radius:var(--r);font-size:13.5px;letter-spacing:.04em}
.bar nav a:hover,.bar nav a.on{color:var(--cream);background:var(--ink3)}

/* ---------- frieze ---------- */
.frieze{display:block;width:min(300px,64vw);height:18px;margin:0 auto;color:var(--cream);opacity:.85}

/* ---------- buttons & fields ---------- */
.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;border:1px solid var(--red);background:var(--red);color:#fff;font:500 13.5px/1 'Jost',sans-serif;letter-spacing:.12em;text-transform:uppercase;padding:13px 22px;border-radius:var(--r);cursor:pointer;transition:.15s;text-decoration:none}
.btn:hover{background:#dc2347;border-color:#dc2347;color:#fff}
.btn:disabled,.btn[aria-busy=true]{opacity:.55;cursor:wait}
.btn.ghost{background:transparent;border-color:var(--line2);color:var(--cream)} .btn.ghost:hover{border-color:var(--orange);color:var(--orange);background:transparent}
.btn.ok{background:var(--green);border-color:var(--green)} .btn.ok:hover{background:#5fb48c}
.btn.warn{background:transparent;border-color:var(--orange);color:var(--orange)} .btn.warn:hover{background:var(--orange);color:#1a0d05}
.btn.sm{padding:9px 14px;font-size:12px}
.btn.block{width:100%}
label{display:block;font-size:12px;letter-spacing:.14em;text-transform:uppercase;color:var(--muted);margin-bottom:7px}
label .req{color:var(--red)}
input[type=text],input[type=email],input[type=password],input[type=number],input[type=date],input[type=search],select,textarea{
  width:100%;background:var(--ink2);border:1px solid var(--line2);border-radius:var(--r);color:var(--cream);font:400 15px/1.4 'Jost',sans-serif;padding:12px 14px;transition:.15s}
textarea{resize:vertical;min-height:120px;line-height:1.55}
select{appearance:none;background-image:linear-gradient(45deg,transparent 50%,var(--muted) 50%),linear-gradient(135deg,var(--muted) 50%,transparent 50%);background-position:calc(100% - 20px) 52%,calc(100% - 14px) 52%;background-size:6px 6px;background-repeat:no-repeat;padding-right:36px}
input:focus,select:focus,textarea:focus{outline:none;border-color:var(--orange);box-shadow:0 0 0 3px rgba(224,121,28,.18)}
input::placeholder,textarea::placeholder{color:#6f5f52}
.field{margin-bottom:20px} .field .hint{font-size:12.5px;color:var(--dim);margin-top:6px}
.field.bad input,.field.bad select,.field.bad textarea{border-color:var(--sev-critical)}
.field .errmsg{display:none;color:#ff6b80;font-size:12.5px;margin-top:6px} .field.bad .errmsg{display:block}
.grid2{display:grid;grid-template-columns:1fr 1fr;gap:0 20px} .grid3{display:grid;grid-template-columns:repeat(3,1fr);gap:0 20px}
@media(max-width:720px){.grid2,.grid3{grid-template-columns:1fr}}
.alert{padding:12px 15px;border-radius:var(--r);font-size:14px;margin-bottom:16px;border:1px solid}
.alert.err{background:rgba(224,36,63,.1);border-color:rgba(224,36,63,.5);color:#ffb3be}
.alert.ok{background:rgba(79,156,120,.12);border-color:rgba(79,156,120,.5);color:#b6e6cf}
.alert.info{background:rgba(91,143,209,.1);border-color:rgba(91,143,209,.45);color:#c5dbf5}

/* ---------- public page ---------- */
.wrap{max-width:860px;margin:0 auto;padding:0 clamp(16px,4vw,28px)}
.hero{text-align:center;padding:48px 0 26px}
.hero .eyebrow{font-size:12px;letter-spacing:.5em;color:var(--orange);text-transform:uppercase;margin-bottom:12px}
.hero h1{font-family:'Italiana',serif;font-weight:400;font-size:clamp(34px,6vw,56px);letter-spacing:.06em;line-height:1.1;margin-bottom:12px}
.hero p{font-family:'Cormorant Garamond',serif;font-style:italic;font-size:clamp(18px,2.4vw,22px);color:var(--muted);max-width:560px;margin:0 auto}
.steps{display:flex;justify-content:center;gap:0;margin:26px auto 22px;max-width:520px;list-style:none}
.steps li{flex:1;text-align:center;font-size:11.5px;letter-spacing:.18em;text-transform:uppercase;color:var(--dim);position:relative;padding-top:34px}
.steps li::before{content:attr(data-n);position:absolute;top:0;left:50%;transform:translateX(-50%);width:26px;height:26px;border-radius:50%;border:1px solid var(--line2);display:grid;place-items:center;font-size:12px;background:var(--ink);z-index:1;letter-spacing:0}
.steps li::after{content:"";position:absolute;top:13px;left:calc(50% + 16px);right:calc(-50% + 16px);height:1px;background:var(--line2)}
.steps li:last-child::after{display:none}
.steps li.on{color:var(--cream)} .steps li.on::before{border-color:var(--orange);background:var(--orange);color:#1a0d05}
.steps li.done{color:var(--muted)} .steps li.done::before{content:"✓";border-color:var(--green);background:var(--green);color:#06150e}
.card{background:linear-gradient(180deg,var(--ink2),#150c09);border:1px solid var(--line);border-radius:10px;padding:clamp(20px,4vw,36px);box-shadow:0 20px 60px rgba(0,0,0,.35)}
.card h2{font-family:'Italiana',serif;font-weight:400;font-size:26px;letter-spacing:.05em;margin-bottom:6px}
.card .sub{color:var(--muted);margin-bottom:24px}
.pane[hidden]{display:none}
.codebox{font-family:ui-monospace,Menlo,Consolas,monospace;font-size:28px;letter-spacing:.7em;text-align:center;padding-left:.7em}
.chip{display:inline-flex;align-items:center;gap:8px;background:rgba(79,156,120,.12);border:1px solid rgba(79,156,120,.4);color:#b6e6cf;padding:6px 8px 6px 12px;border-radius:99px;font-size:13px;margin-bottom:22px;max-width:100%}
.chip button{background:none;border:0;color:var(--muted);cursor:pointer;font:inherit;text-decoration:underline;padding:0 4px}
.rowlink{margin-top:14px;font-size:13.5px;color:var(--muted)} .rowlink button{background:none;border:0;color:var(--orange);cursor:pointer;font:inherit;text-decoration:underline}

/* severity VU cards */
.sevgrid{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;margin-bottom:6px}
@media(max-width:760px){.sevgrid{grid-template-columns:1fr 1fr}}
.sev{position:relative}
.sev input{position:absolute;opacity:0;inset:0;cursor:pointer;width:100%;height:100%;z-index:2;margin:0}
.sev .box{border:1px solid var(--line2);border-radius:8px;padding:14px 13px 13px;background:var(--ink2);height:100%;transition:.15s}
.sev:hover .box{border-color:var(--sevc)}
.sev input:checked ~ .box{border-color:var(--sevc);background:linear-gradient(180deg,color-mix(in srgb,var(--sevc) 14%,var(--ink2)),var(--ink2));box-shadow:0 0 0 1px var(--sevc),0 0 24px color-mix(in srgb,var(--sevc) 28%,transparent)}
.sev input:focus-visible ~ .box{outline:2px solid var(--orange);outline-offset:2px}
.vu{display:flex;gap:3px;align-items:flex-end;height:22px;margin-bottom:10px}
.vu i{flex:1;background:var(--line2);border-radius:1px;display:block}
.vu i:nth-child(1){height:30%}.vu i:nth-child(2){height:55%}.vu i:nth-child(3){height:78%}.vu i:nth-child(4){height:100%}
.sev .vu i.lit{background:var(--sevc)}
.sev b{display:block;font-weight:500;letter-spacing:.14em;text-transform:uppercase;font-size:13px;color:var(--sevc)}
.sev span{display:block;font-size:12.5px;color:var(--muted);line-height:1.4;margin:4px 0 8px}
.sev em{font-style:normal;font-size:11.5px;color:var(--dim);letter-spacing:.06em}
.sev.critical{--sevc:var(--sev-critical)}.sev.high{--sevc:var(--sev-high)}.sev.medium{--sevc:var(--sev-medium)}.sev.low{--sevc:var(--sev-low)}

/* drop zone */
.drop{border:1.5px dashed var(--line2);border-radius:8px;padding:22px;text-align:center;color:var(--muted);cursor:pointer;transition:.15s;background:var(--ink2)}
.drop:hover,.drop.over{border-color:var(--orange);color:var(--cream);background:rgba(224,121,28,.05)}
.drop input{display:none} .drop b{color:var(--orange);font-weight:500}
.filelist{list-style:none;margin-top:10px}
.filelist li{display:flex;align-items:center;gap:10px;font-size:13.5px;padding:8px 12px;background:var(--ink2);border:1px solid var(--line);border-radius:var(--r);margin-bottom:6px}
.filelist li span{flex:1;overflow:hidden;text-overflow:ellipsis;white-space:nowrap} .filelist li em{font-style:normal;color:var(--dim);font-size:12px}
.filelist button{background:none;border:0;color:#ff6b80;cursor:pointer;font-size:18px;line-height:1}
.hp{position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden}

.done{text-align:center;padding:14px 0 6px}
.done .tick{width:74px;height:74px;border-radius:50%;margin:0 auto 18px;display:grid;place-items:center;background:rgba(79,156,120,.14);border:1px solid var(--green);color:var(--green);font-size:36px}
.done .ref{font-family:ui-monospace,Menlo,Consolas,monospace;font-size:clamp(20px,4vw,28px);letter-spacing:.08em;color:var(--orange);margin:10px 0 18px;word-break:break-all}
.trackbox{margin:34px auto 0;max-width:560px;text-align:center}
.trackbox form{display:flex;gap:8px;margin-top:10px} .trackbox input{flex:1}
.foot{text-align:center;padding:42px 16px 38px;color:var(--dim);font-size:12.5px;letter-spacing:.06em}
.foot .frieze{margin-bottom:16px}

/* ---------- track page ---------- */
.tk-head{display:flex;flex-wrap:wrap;gap:12px;align-items:center;justify-content:space-between;margin-bottom:6px}
.tk-head .ref{font-family:ui-monospace,Menlo,Consolas,monospace;color:var(--orange);letter-spacing:.06em}
.pill{display:inline-flex;align-items:center;gap:7px;padding:4px 12px;border-radius:99px;font-size:12px;letter-spacing:.1em;text-transform:uppercase;border:1px solid;white-space:nowrap;font-weight:500}
.pill::before{content:"";width:7px;height:7px;border-radius:50%;background:currentColor}
.st-new{color:#9db7de;border-color:rgba(157,183,222,.5);background:rgba(91,143,209,.1)}
.st-unpaid{color:#f0c65a;border-color:rgba(240,198,90,.5);background:rgba(212,174,46,.1)}
.st-paid{color:#8fd3b3;border-color:rgba(143,211,179,.5);background:rgba(79,156,120,.12)}
.st-work{color:#8fd3b3;border-color:rgba(143,211,179,.5);background:rgba(79,156,120,.12)}
.st-workunpaid{color:#ffb27a;border-color:rgba(255,178,122,.5);background:rgba(224,121,28,.1)}
.st-cleared{color:#a7a09a;border-color:rgba(167,160,154,.4);background:rgba(167,160,154,.08)}
.sevtag{display:inline-flex;align-items:center;gap:7px;font-size:12px;letter-spacing:.12em;text-transform:uppercase;font-weight:500}
.sevtag i{width:9px;height:9px;border-radius:2px;background:var(--sevc)}
.sevtag.critical{--sevc:var(--sev-critical);color:#ff6b80}.sevtag.high{--sevc:var(--sev-high);color:#ffa45a}.sevtag.medium{--sevc:var(--sev-medium);color:#e9c95a}.sevtag.low{--sevc:var(--sev-low);color:#7dcfa8}
.timeline{list-style:none;position:relative;margin:6px 0 0 8px;padding-left:22px;border-left:1px solid var(--line2)}
.timeline li{position:relative;padding:0 0 18px}
.timeline li::before{content:"";position:absolute;left:-28px;top:6px;width:11px;height:11px;border-radius:50%;background:var(--ink);border:2px solid var(--orange)}
.timeline li.note::before{border-color:var(--dim)} .timeline li.update::before{border-color:var(--green)} .timeline li.payment::before,.timeline li.invoice::before{border-color:var(--gold)}
.timeline .when{font-size:12px;color:var(--dim);letter-spacing:.05em} .timeline .what{white-space:pre-wrap;word-wrap:break-word}
.timeline .tag{font-size:10.5px;letter-spacing:.16em;text-transform:uppercase;border:1px solid var(--line2);color:var(--muted);border-radius:3px;padding:1px 6px;margin-left:6px}
.kv{display:grid;grid-template-columns:140px 1fr;gap:9px 16px;font-size:14.5px}
.kv dt{color:var(--dim);font-size:12px;letter-spacing:.12em;text-transform:uppercase;padding-top:3px} .kv dd{word-wrap:break-word;min-width:0}
@media(max-width:560px){.kv{grid-template-columns:1fr;gap:2px}.kv dt{padding-top:10px}}
.prose{white-space:pre-wrap;word-wrap:break-word;background:var(--ink2);border:1px solid var(--line);border-radius:var(--r);padding:14px 16px;font-size:14.5px;line-height:1.65}

/* ---------- admin ---------- */
.adm .wrapw{max-width:1280px;margin:0 auto;padding:26px clamp(14px,3vw,32px) 60px}
.adm h1.pt{font-family:'Italiana',serif;font-weight:400;font-size:32px;letter-spacing:.05em;margin-bottom:4px}
.stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(170px,1fr));gap:12px;margin:18px 0 22px}
.stat{background:var(--ink2);border:1px solid var(--line);border-radius:8px;padding:16px 18px;position:relative;overflow:hidden;display:block;color:inherit}
a.stat:hover{border-color:var(--orange);color:inherit}
.stat::after{content:"";position:absolute;left:0;top:0;bottom:0;width:3px;background:var(--sc,var(--line2))}
.stat .n{font-family:'Italiana',serif;font-size:38px;line-height:1.05;color:var(--cream)} .stat .l{font-size:11.5px;letter-spacing:.16em;text-transform:uppercase;color:var(--muted);margin-top:4px}
.stat .s{font-size:12.5px;color:var(--dim);margin-top:2px}
.filters{display:flex;flex-wrap:wrap;gap:10px;align-items:center;margin-bottom:16px}
.filters select,.filters input{width:auto;min-width:150px;padding:10px 12px;font-size:14px} .filters input[type=search]{flex:1;min-width:200px}
.tabs{display:flex;gap:4px;flex-wrap:wrap;margin-bottom:14px;border-bottom:1px solid var(--line)}
.tabs a{padding:10px 16px;color:var(--muted);font-size:13px;letter-spacing:.1em;text-transform:uppercase;border-bottom:2px solid transparent;margin-bottom:-1px}
.tabs a:hover{color:var(--cream)} .tabs a.on{color:var(--cream);border-bottom-color:var(--orange)}
.tabs a b{font-weight:400;background:var(--ink3);color:var(--muted);padding:1px 8px;border-radius:99px;font-size:11.5px;margin-left:6px;letter-spacing:0}
.tablewrap{overflow-x:auto;border:1px solid var(--line);border-radius:8px;background:var(--ink2)}
table.tk{width:100%;border-collapse:collapse;font-size:14px;min-width:860px}
table.tk th{text-align:left;font-weight:500;font-size:11.5px;letter-spacing:.14em;text-transform:uppercase;color:var(--dim);padding:12px 14px;border-bottom:1px solid var(--line2);background:var(--ink3);white-space:nowrap}
table.tk td{padding:13px 14px;border-bottom:1px solid var(--line);vertical-align:middle}
table.tk tr:last-child td{border-bottom:0}
table.tk tbody tr{cursor:pointer;transition:background .12s} table.tk tbody tr:hover{background:rgba(224,121,28,.06)}
table.tk .ref{font-family:ui-monospace,Menlo,Consolas,monospace;font-size:13px;color:var(--orange);white-space:nowrap}
table.tk .subj{font-weight:500;max-width:340px} table.tk .subj small{display:block;font-weight:400;color:var(--dim)}
table.tk .amt{text-align:right;white-space:nowrap;font-variant-numeric:tabular-nums}
.sla{font-size:12.5px;white-space:nowrap} .sla.over{color:#ff6b80;font-weight:500} .sla.ok{color:var(--muted)} .sla.met{color:var(--dim)}
.empty{text-align:center;padding:50px 16px;color:var(--muted)}
.cols{display:grid;grid-template-columns:minmax(0,1.5fr) minmax(0,1fr);gap:22px;align-items:start}
@media(max-width:980px){.cols{grid-template-columns:1fr}}
.panel{background:var(--ink2);border:1px solid var(--line);border-radius:10px;padding:22px;margin-bottom:20px}
.panel h3{font-family:'Italiana',serif;font-weight:400;font-size:21px;letter-spacing:.06em;margin-bottom:14px;display:flex;align-items:center;justify-content:space-between;gap:10px}
.panel h3 small{font:400 12px 'Jost',sans-serif;letter-spacing:.1em;color:var(--dim);text-transform:uppercase}
.actions{display:flex;flex-wrap:wrap;gap:9px;margin-top:14px}
.actions form{display:inline}
.flow{display:flex;gap:0;margin:2px 0 18px;list-style:none;counter-reset:f}
.flow li{flex:1;text-align:center;font-size:11px;letter-spacing:.12em;text-transform:uppercase;color:var(--dim);position:relative;padding-top:30px}
.flow li::before{counter-increment:f;content:counter(f);position:absolute;top:0;left:50%;transform:translateX(-50%);width:24px;height:24px;border-radius:50%;border:1px solid var(--line2);display:grid;place-items:center;font-size:11px;background:var(--ink2);z-index:1;letter-spacing:0}
.flow li::after{content:"";position:absolute;top:12px;left:calc(50% + 14px);right:calc(-50% + 14px);height:1px;background:var(--line2)} .flow li:last-child::after{display:none}
.flow li.done{color:var(--muted)} .flow li.done::before{content:"✓";background:var(--green);border-color:var(--green);color:#06150e}
.flow li.now{color:var(--cream)} .flow li.now::before{background:var(--orange);border-color:var(--orange);color:#1a0d05}
.items{width:100%;border-collapse:collapse;margin-bottom:10px}
.items th{font-size:11px;letter-spacing:.12em;text-transform:uppercase;color:var(--dim);text-align:left;font-weight:500;padding:0 6px 6px}
.items td{padding:4px 6px 4px 0;vertical-align:top} .items td:last-child{width:34px;text-align:center;padding-right:0}
.items input{padding:9px 10px;font-size:14px}
.items .rm{background:none;border:0;color:#ff6b80;font-size:20px;cursor:pointer;line-height:1;padding:6px}
.totals{margin:12px 0 0 auto;max-width:300px;font-size:14.5px} .totals div{display:flex;justify-content:space-between;padding:4px 0;color:var(--muted)} .totals div.t{border-top:1px solid var(--line2);margin-top:6px;padding-top:10px;color:var(--cream);font-size:18px;font-weight:500}
.attlist{list-style:none} .attlist li{display:flex;justify-content:space-between;gap:10px;padding:8px 0;border-bottom:1px solid var(--line);font-size:14px} .attlist li:last-child{border:0}
.checks label{display:flex;align-items:center;gap:10px;letter-spacing:0;text-transform:none;font-size:14px;color:var(--cream);margin-bottom:8px;cursor:pointer}
.checks input{width:auto;accent-color:var(--orange)}
.seg{display:inline-flex;border:1px solid var(--line2);border-radius:var(--r);overflow:hidden;margin-bottom:12px}
.seg label{margin:0;padding:8px 14px;cursor:pointer;font-size:12px;border-right:1px solid var(--line2)} .seg label:last-child{border:0}
.seg input{display:none} .seg input:checked + span{color:var(--orange)} .seg label:has(input:checked){background:var(--ink3);color:var(--orange)}
.toast{position:fixed;left:50%;bottom:26px;transform:translateX(-50%);z-index:60;max-width:min(92vw,520px)}
.login{display:grid;place-items:center;padding:24px}
.login-card{width:min(420px,100%);background:var(--ink2);border:1px solid var(--line);border-radius:12px;padding:34px 30px;text-align:center;box-shadow:0 24px 70px rgba(0,0,0,.45)}
.login-card img{margin-bottom:10px} .login-card h1{font-family:'Italiana',serif;font-weight:400;letter-spacing:.07em;font-size:26px;margin-bottom:8px}
.login-card form{text-align:left;margin-top:20px} .login-card label{margin-top:14px} .login-card .btn{width:100%;margin-top:20px}
.login-card .alert{text-align:left;margin-top:16px}
@media print{.bar,.actions,.btn{display:none}}
@media(prefers-reduced-motion:reduce){*{transition:none!important;animation:none!important}}
@media(max-width:480px){.brand{font-size:15px;letter-spacing:.14em}.brand small{letter-spacing:.2em}.bar{gap:10px}.bar nav a{padding:6px 8px;font-size:12.5px}}